Operate
Hosting, Maintenance & Support
Keeping systems running after launch — hosting, updates, backups and a support line that reaches the people who built the thing.
Scope
What is covered
Hosting
Managed VPS on Linux with NGINX or Apache, containerised where it makes sense, sized to the actual load rather than a package tier.
Maintenance
Core, plugin and dependency updates applied and tested, backups verified, and certificates kept current.
Support
Business hours support, with a response within 1 business day for every request received.
What This Means
Support from the team that built it
When the system you are calling about was built by the people answering, there is no ticket to escalate and no vendor to blame. We support what we build, and we take on maintenance for systems we did not build once we have audited them. Sixteen sites and five institutional systems currently sit under this arrangement, including a multi-site platform supported continuously since 2022.
Availability
Business hours
Response within 1 business day for every support request received.
Proven at
18 sites
Continuous rollout and support since 2022.
We do not advertise 24/7 cover or hour-based response targets, because we do not staff for them. What we quote is what we can actually hold to.
Next Step
Need a system looked after?
Tell us what you are running and where it is hosted, and we will quote hosting and maintenance separately so you can see both.